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Returns & Refunds We aim to deliver happiness in your babies package. However, if you’re not happy with a product, we gladly accept returns of unused and undamaged products that are still in its original product packaging, price tags, and labels. Get your full refund when you return the product within 7 days from the date of purchase with the original receipt.
Can I return and get a refund on any BabySado product?While most of our products can be returned with no questions asked, here are some of the products that are not eligible for the 7 days free return and refund policy:• Products that are purchased with discounts.• Frozen items.• Delivery boxes, Gift box and packaging materials.
What is the process to return an item?Follow these simple steps to make your return & refund journey with us a smooth one:• To submit your request, please email to inquiry@babysado.my• Allow ONE (1) working day for us to process your request. Don’t worry, we will guide you with the next step.• Once the returned product is received, it will be inspected for final acceptance within TWO (2) working days. Products in which conditions do not meet our policy will be rejected and returned back to you.• If accepted, the refund will take up to SEVEN (7) working days and you will receive it in the original method of payment during your initial purchase. I’m not from Malaysia. Will I still enjoy the 30-days free return and refund policy?Yes, the same policy applies and the refund will be given via credit card. For defective products, BabySado will reimburse the courier fee as well. Only applicable to non frozen items.
I received the wrong Naelofar product/size when I purchased it during the sale, can I still enjoy the 30-days free return and refund policy?We are sorry for sending you the wrong product/size. However, please enjoy our 7days free return and refund policy. You will receive the refund in the original method of payment and value during your initial purchase.
Disclaimer:● BabySado reserves the right to reject requests for returns and/or refunds where(i) such requests are deemed habitual in our sole and absolute discretion; and/or(ii) there is suspicion of purchase for the purposes of resale.● BabySado reserves the right for final decision.● BabySado reserves the right to amend this policy at any time without prior notice.############
PRIVACY POLICYWe comply to the PDPA Act 2010(Personal Data Protection Act)
We are pleased and honoured that you have subscribed to our newsletter.We are happy to have you in our humble community. We value each and everyone of you;and by saying that we will give our best to secure and protect all of your personal data and information. We will not give out or disclosed any of the information shared to us.Your security and privacy is our utmost importance.################
TERMS AND CONDITIONS 1. USING OUR WEBSITE1.1 Terms & Conditions of Website
1.1.1 By accessing and continuing to use and access the BabySado website at http://www.babysado.com and any extensions thereof (“Website”) and the products and services available through this Website (collectively, the "Services") you agree to these terms which shall be effective as soon as you access the Website. These Terms and Conditions are a legally binding contract between you and FashionValet. If you do not agree to these terms and conditions then you must not access or use the Website and Services, you should leave the Website and cease use of the Website and Services immediately.
1.1.2 We may change these terms and conditions from time to time and so it is your responsibility to check these terms and conditions regularly. Your continuing use of the Website will demonstrate your acceptance of the amended terms and conditions. If you do not agree to the changes then you should stop using the Website immediately.
1.2 Registration
1.2.1 Before you can access or use some parts of the Website and Services, you will be required to register with us. When you register with us you confirm your acceptance of these terms and you are also confirming to us that:
(a) you are at least 18 years old and/or capable of forming legally binding contracts under applicable laws;
(b) the information which you provide when you register is true, accurate and complete;
(c) you will keep such information up to date; and
(d) these terms apply to you and you accept them fully.
1.2.2 We reserve the absolute right to refuse your application to register and to cancel your registration for the Website and/or the Services for any reasons whatsoever at our sole discretion at any time.
1.2.3 You are solely responsible for all use of your login details including, without limitation, your e-mail and password and for protecting their confidentiality. Your e-mail and password must not be offensive or vulgar words. You must not share these details with anyone or allow anyone to use your login details. You must immediately notify us of any unauthorised use of or access to your login details. Any activity under or in connection with your login details will be your responsibility, unless you have informed us in advance that your login details are being used without your authorisation and such communication has been acknowledged by us. We shall not be liable for any loss or damages suffered by you in relation to the use of your account.
1.2.4 You will not impersonate any person or entity or to use a false name or a name that you are not authorized to use. You agree not to falsely or inaccurately suggest or indicate any connection, affiliation or relationship with any person or entity and any creation of multiple accounts is an express breach of the Terms & Conditions of this Website.
1.2.5 You will not carry out any activity in relation to the Website or the Services which would or may be considered a criminal offence or give rise to any civil liability or infringe any rights of any third party or which may cause us to face any such liability and nor will you cause or encourage or procure any other person to do so.
1.2.6 When accessing and using this Website and/or the Services you shall comply with all applicable laws and regulations in the country from which you access them and will not do anything which is unlawful.
1.3 Restriction of Access
1.3.1 We will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, we may restrict access to either some or all parts of this Website and we shall have the right to restrict access to the Website and/or the services at our sole discretion at any time to any registered or non-registered users.
1.3.2 BabySado does not guarantee continuous, uninterrupted or secure access to any part of Website. The operation of our Website may at any time, with or without prior notice, be temporarily suspended or interrupted for any reasons whatsoever, including but not limited to technical maintenance works (whether routine or non-routine), server or error correction, upgrade or other changes, or for any interference or other factors outside of our control. BabySado does not ensure that any files or other data downloaded from the Website are free from viruses, malware, trojan horses and other harmful pro-active systems.
1.3.3 BabySado provides a variety of payment features for the user’s comfort and shall endeavour to ensure timely processing of your payment. Where payments involve transfer via online bank accounts and/or involve debit cards and/or credit cards, FashionValet cannot guarantee and makes no representations or warranties as to how long it will take to process the payment as the payment features may be provided by third parties and there are many factors beyond BabySado’s control.
1.4 Applicable Policies
1.4.1These Terms and Conditions shall be read together with the Privacy Policy and any other policies which may be added to the Website from time to time.
1.4.2 There may be additional terms and conditions that will apply to the purchase of products and to specific portions or features of the Website. This may include promotions, contents or other similar features, all of which terms are made a part of these Terms and Conditions by this reference.
2. TRANSACTIONS AND CONTRACT2.1 Formation of Contract
2.1.1 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Placing a product in your cart will also not constitute acceptance of your order or even after checkout of your order.
2.1.2 A contract between BabySado and you for the purchase of the products will only be formed when we send you an email notification that your order has been accepted and the transaction is complete.
2.2 Title & Risk of Products
2.2.1 Once a contract is formed, the full legal and beneficial title (ownership) in a product shall transfer to you upon BabySado receiving the full payment of the product in full and after shipping out the product. Thereafter the risk and responsibility shall remain with you. For the avoidance of doubt, BabySado reserve all rights to absolutely decline any transaction without stating any reasons whatsoever.
2.2.2 Since BabySado engages third parties to deliver your products, you acknowledge that you are fully assuming all risks in relation to any purchase transactions done while using the Website. You acknowledge that you are also assuming the risks or liability or harm of any kind in connection with subsequent activity of any kind relating to the products, which includes but shall not be limited to any risks in relation to the delivery of the products or services.
2.2.3 BabySado shall not be responsible or be held liable for any losses, damages, demands, claims, errors, inaccuracies, business disruptions, delays in delivery of the products or costs incurred of any kind that may arise in connection with or as a result of any such risks.
2.3 Currency Conversion & Other Charges
2.3.1 The Website offers a choice to make payment of our Products in several currencies depending on the location you accesspre-selected website view accessed by you on our Website from.
2.3.2 You may be charged an additional fee by your bank or credit card provider for any currency conversion applicable if you opt to pay in a currency that is not offered as an option on the Website. BabySado has no control over these fees.
3. PRODUCTS3.1 Product Descriptions
3.1.1 All products featured on this Website may be subject to change. Each product on this Website has a product information (detail and description), product measurement and price associated to it in addition to other details mostly provided by third party brands. We do not guarantee that any information (in particular product details, descriptions and prices) are always 100% correct at the time of purchase.
3.1.2 If the Product you receive is different from what has been described on this Website or if the Product is not of a satisfactory quality and you are unhappy with it, please return the product in unused condition with all tags intact. Refer to our returns policy HERE.
3.2 Pricing Policy
3.2.1 Prices quoted on our Website are correct at time of publishing but we reserve the right to vary them up or down for any reason whatsoever.
3.2.2 Despite our best efforts, it is possible that some of the prices on our Website, in stores, or in official BabySado publications (such as emails, catalogues etc) are incorrect. If this happens, we will, at our discretion, contact you for instructions or confirmation of the correct price, before dispatch or cancel your order and notify you.
3.2.3 We are under no obligation to honour any price quoted on our Website.
3.3 Product Availability
We make every effort to ensure that the products featured on our website are available and in stock, but there may be occasions where certain items might be temporarily out-of- stock. If a product is unavailable at the time of order, we may send an alternative item to you (upon your approval) or offer you a refund.
3.4 Product Sizing
Sizes and measurements quoted are approximate only and are listed as a guide. The actual size and measurements of the products may vary. If the size and measurement of a product is not as described or if the product itself is not as described, please return the product in unused condition with all tags intact. Refer to our returns policy HERE.
3.5 Customs
Please note that you are responsible for all charges that relate to customs or duty that may be applied in certain countries. BabySado takes no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention.
4. LIMITATION OF LIABILITY & DISCLAIMER4.1 Limitation of Liability
4.1.1 Subject to the paragraph below, if either you or BabySado fails to comply with these Terms and Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms and Conditions.
4.2.2 We shall not be liable for any special, direct, indirect, incidental, punitive, aggravated, exemplary or consequential damages or any damages whatsoever that result from our failure to comply with these Terms and Conditions including, but not limited to, losses that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of anticipated savings;
(d) loss of data; or
(e) any waste of time, energy or effort expended.
4.2 Indemnification
4.2.1 You agree to release, defend, protect, indemnify and hold BabySado, our affiliates, and our officers, directors, shareholders, agents, and employees harmless from any and all demands, claims, losses, damages, expenses or other liabilities which may arise from your use of the Website or Services or from your breach of any of these Terms and Conditions.
4.2.2 In addition, you agree to release, defend, protect, indemnify and hold BabySado, our affiliates, and our officers, directors, shareholders, agents, and employees harmless from any and all demands, claims, costs, losses, penalties, damages, expenses or other liabilities of any nature, arising in any manner out of your acts, omissions or negligence whether in tort, contract or otherwise.
4.3 BabySado shall not be responsible for disputes between one or more users, or an outside party. If, by the use of the Website and/or Services you have a dispute with another user, you hereby acknowledge and agree to hold BabySado our affiliates, officers, directors, shareholders, agents, and employees harmless and agree to release BabySado from any and all claims, demands and damages of any kind and nature arising from or in connection with such dispute.
5. BREACH OF TERMS & TERMINATION5.1 Breach Of Terms by User
5.1.1 BabySado reserves the absolute right, in its sole discretion, to immediately suspend or terminate your account and/or access to the BabySado Website and the Services with or without any prior notification:
(a) if you have breached any of the Terms and Conditions; or
(b) where BabySado has reasonable grounds to believe that you are in breach of any of the Terms and Conditions, including any anticipatory breach where BabySado reasonably believes that a breach will be committed by you.
5.1.2 Notwithstanding anything to the contrary in these Terms and Conditions, you would also be deemed to be in breach of these Terms and Conditions if:
(a) BabySado has reasonable grounds to suspect that you have used a stolen credit card or utilised a cloned credit card or other false or misleading information in any transaction with a counter party;
(b) BabySado has reasonable grounds to suspect that any information provided by you is not complete, outdated, untrue, false, inaccurate or misleading;
(c) BabySado has reasonable grounds to believe that your act or comission may cause financial loss or legal liability to the Website or our affiliates, other users or third parties; or
(d) upon receipt of a complaint or claim from any third party and where BabySado has reasonable grounds to believe that you have breached these Terms and Conditions.
5.2 Consequences of User’s Breach
5.2.1 In the event of any breach by you of these Terms and Conditions, BabySado reserves the right to suspend and/or terminate your user account and/or access to the Website with or without notice to you.
5.2.2 BabySado also has the absolute right to restrict, ban or refuse any and all current or future use of the BabySado Website and any of the Services that may be provided by BabySado.
5.2.3 Upon suspension or termination, your right to use the features on the Website shall immediately cease and BabySado reserves the right to remove or delete your information that is available with BabySado, including but not limited to all of your login and account information.
5.2.4 Your right to use the Website immediately ceases upon termination or suspension of your account. You acknowledge and hereby agree that we may immediately deactivate or delete your account and all related information and files in your account and/or prevent any further access to such files or the Website.
5.2.5 BabySado shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension of your user account or any other actions taken by BabySado in connection with such account termination or suspension.
6. INTELLECTUAL PROPERTY6.1 Right of Use
6.1.1 All content included on our Website including but not limited to the web site design, photographs, images, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are either our property or that of third parties and are protected by Malaysian and international copyright laws.
6.1.2 All software used on this site is either our property or that of our contractors and/or suppliers and is protected by Malaysian and international copyright laws.
6.1.3 Permission is granted to electronically copy and to print in hard copy portions of this Website for the purposes of placing an order with us and using this Website as a shopping resource only. Any other use of materials on this Website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.
6. GOVERNING LAW AND JURISDICTIONAny disputes arising from use of this website will be governed by and construed in accordance with Malaysian Law and will be subject to the exclusive jurisdiction of the Malaysian Courts.
7. GENERAL7.1 Entire Agreement
The Terms and Conditions, including all of the policies applicable by the Terms and Conditions, constitute the entire agreement between BabySado and you with respect to the use of the Website and Services and supersede any other agreement between BabySado and you with respect to the Website and/or Services.
7.2 No Waiver
7.2.1 Any failure or delay by BabySado in enforcing or partially enforcing any provision of these Terms and Conditions will not be construed as a waiver of any of our rights under these Terms and Conditions.
7.2.2 Any waiver by us of any breach of, or any default under, any provision of these Terms and Conditions by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of these Terms and Conditions.
7.3 Severability
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the Term or Terms in question shall not be affected.
7.4 Agreement Survives Termination
All provisions in these Terms and Conditions which by their nature are intended to survive expiration or termination shall survive any expiration or termination of the contract between BabySado and you.
7.5 3rd Party Rights
A person who is not a party to these Terms and Conditions shall have no right or remedy to enforce any term of these Terms and Conditions and nothing herein shall be construed to grant any such person any rights or remedies to enforce these Terms and Conditions against BabySado.
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